If for any reason you are not happy with your purchase, you must notify us by an unequivocal statement (for example by email or post) that you want to use your right to cancel the agreement within 14 calendar days after you have received your order. After your notification you have another 14 calendar days to return the items.
To make your and our life easier we have included a return form in your package. We request you to use it as this will speed up the return process, however you are not obliged to do so. If you have lost the form you can email firstname.lastname@example.org for a replacement form.
The items should be sent back in their original condition (unworn, unwashed and unaltered) and in the original packaging with hangtags attached. You may use a shipping carrier of your choice, but it is advised to use a tracked serviceas Zoe Karssen cannot be held responsible for packages that go missing in transit.
All sales tax is included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs, duties and sales tax are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
Return shipping costs are not included unless your items are faulty or if a shipping error has been made.
Please use the appropriate address listed below to return your order.
|Europe, US, Africa and Middle East||Asia, Australia and New Zealand|
|Returns Department, Zoe Karssen
P/A Van der Helm - Hudig
4782 SC Moerdijk
Returns Department, Zoe Karssen