If your item arrives with a fault then please contact us at firstname.lastname@example.org detailing the problem. It is also helpful to send photographs to speed up the assessment process. If we deem your item to indeed be faulty, then compensation will be made. This is dealt with on a case by case basis. Goods are faulty if they are a) received damaged or b) where a manufacturing fault occurs. Items that are damaged as a result of wear and tear will not be deemed faulty.
Please make sure to read the washing and care instructions prior to laundering your goods. Damage occurred from incorrect washing will not be compensated for. Several of our garments are crafted from luxury fabrics such as washable leather. Please check the warning labels on your laundry detergent to ensure it is suitable for use.
Where possible, we will offer to repair the faulty item or offer an exchange. In circumstances where these options are not possible then a full refund will be made. In the event of a faulty product being returned to us, we will endeavour to cover any costs involved in the return.
Zoe Karssen is sold via a number of independent stockists. We regret that we cannot handle claims when the item was not purchased directly from zoekarssen.com. Please take the faulty item back to the retail point with proof of purchase. The outcome is dependent on the individual store policy and Zoe Karssen cannot interfere or be held responsible for the stores decision regarding the faulty good(s).