When you return an item we will refund accordingly once we have received the item. When you are liable for any depreciation in the value of the item, ZOE KARSSEN will deduct this from the total amount to be refunded to you. This may happen if the item is washed, damaged or contains other signs of wear, showing that you have used the item extensively.
Please note that our perfume and swimwear can't be refunded if the seal on the package is broken as this can’t be resold.
Your refund, including the original shipping costs will be issued to the original credit card or payment method used to place the order. Return costs are not included unless your item is faulty.
All sales tax is included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs, duties and sales tax are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.