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Do I need an account to place an order?
Can I change or amend my order once it is placed?
I'm missing an item from my order, what do I do?
I received a faulty item, what do I do?
How do I pay for my order?
What currencies can I use to place an order?
Do I have to pay import taxes and custom duties?
What kind of payment security do you offer?
Can I get a refund if the price has changed since I ordered it?
Which countries does Zoe Karssen ship to and how much does it cost?
When will my order arrive?
How can I track my order?
Can I choose a specific time or day for my delivery?
Returns & Exchanges
How do I return an item?
Can I exchange an item?
Will you refund the full value of my order?
When will I receive my refund?
What if I forgot to include my return form?
I've lost my return form, what do I do?
I'm having trouble accessing your website. What should I do?
I'm having trouble signing into my account
How can I sign up for the Zoe Karssen newsletter?
What can I do if items are disappearing from my shopping bag?
Where can I find your size guide and care instructions?
Can you tell me if you're getting an item back in stock?
How do I get in touch with your Wholesale Team?
How can I get in touch?